Last week of the training...
OJT...
Monday
We had an hour of searching the listing before we went to the floor. I guess everyone was nervous. We have to hit a cpt of 50 secs after the shift. We were all given y-cords so that the trainor will be able to barge in our calls and assist us easily. At around 7:20 pdt we started taking calls. We had more than 5 transfers since we were really careful with our calls if we can't find our listing since we will be monitored by the QA. After the shift. I got 60 something.
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Tuesday
I'm still nervous especially the first session of taking calls. Everyone was waiting for each other to log in. We all had our different delaying tactics which is funny. You'll hear our trainors saying "log in NO delaying tactics." Hehe. I was able to lower it down. I'm also happy because I was improving and the QA said I have a good tone. hehehe
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Wednesday
I'm starting to understand how they pronounce the cities. Plano, TX ispronouced as puhlano. hehe.. Still there's a lot of cities I haven't heard of yet. Like Truth or Consequences, NM. (Yes, that the name of the city.)
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Thursday
A disappointing day for me. I wasn't able to pull down my cpt. Even If I was y-corded by a trainor....
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Friday
The make or break day. It was surprising because yesterday a lot of people were able to hit below 50. Today, we had difficult callers especially the first session. I got 60 cpt. Afterwards I was able to pull it down to 50 then 40 something. I was helped by a csr that's why I was able to maintain it and then PJ helped me until the end our shift. (I'm so thankful to PJ!!)
After our shift we had pizza from our trainors. (Yeah! we were) Then It was graduation. It a happy and sad thing because we'll be going to different teams and I'll miss everyone.
I'm so thankful to our trainors since week one...
Vren, Mai, Leah, Lyra, Hilda, Chesca, Katie, Abby, Avon and PJ.
I learned a lot from them especially during the 4 week of edas in how to search faster.
Thank You! Thank You! (^-^)
Sunday, May 01, 2005
Week 5: OJT
Posted by
Keeshy
at
12:54 AM
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